The Ruff Rules – Page 2 – House of Hounds

Ruff Rules

  • There is NO appointment needed for daycare... just drop them off between 6am-11am 7 days a week Nitro or M-F in Charleston! Arriving after 11am will result in five hours being deducted from your hourly package or a $10.00 late drop off fee for hourly clients. While we understand emergencies can arise, we recommend earlier arrivals to ensure your baby has plenty of time to acclimate and play with their friends, allowing for a healthy appetite and a good night's rest.
  • We are open 6am-7pm Tuesday through Saturday and 10am-4pm on Sundays in Nitro, with 24-hour pickup available by reservation for an additional fee. Charleston is open M-F from 6am-8pm.
  • Your dog must be wearing a collar or harness with a visible nametag for safety purposes. If you do not have one they are available for purchase in our lobby.
  • We recommend frequent visits to daycare to help keep them socialized. If your dog has not attended daycare or boarding at least once in a six-week period, they must do a test trial again. This is to ensure that your dog will be comfortable and familiar with our environment, staff, and doggy friends. We want to ensure your dog will be happy and comfortable during their visit.
  • Daycare is $3.75 per hour... discount packages are available. ( as low as $2.46 per hour)
  • When your dog stays overnight with us, you will not need to bring bowls, beds, blankets, crates, toys, etc., it is possible these items could be chewed and/or destroyed. We have plenty of these items on hand. Remember, we provide a home like setting with couches and comfy beds to sleep on! We have dozens of water bowls throughout the house and play yards that we refresh regularly.
  • Please only bring the amount of food that is needed during your pets stay. We prefer individual meals portioned in clear ziplock baggies labeled with your dog's name and the amount of food to be given. We have limited space in our locations for continuous food storage and all remaining food will be returned to the owner or disposed of after visit.
  • Check out for boarding is 10am and similar to a hotel stay. Daycare rates will apply until pickup.

All dogs must have the following vaccinations in place at least 3 days prior to their visit with us..

  • Bordetella - We require 6 month Bordetella updates for all grooming, daycare, and boarding dogs. Some vets do not routinely administer this vaccine, while others only give it on a yearly basis, so be sure to speak with your vet's office to make sure your dog is vaccinated. Please keep in mind, the bordetella (kennel cough) vaccine is not 100% effective. The kennel cough vaccine is comparative to the flu vaccine for humans with about 60% effectiveness.
  • DHPP - within the last year or three years depending on your dogs age.
  • Rabies - Within the last year or three years depending on your dogs age.
  • Heartworm & Flea preventative- You can bring an invoice from either your veterinarian office or receipts from where it was purchased.
  • Exceptions for the vaccination requirements can be made. For example, if your baby has an underlying illness which could be aggravated by vaccines, we would just need to speak with your vet. Please contact us regarding any concerns you may have about our vaccine policy.